Area Manager

Popo Ventures is seeking a passionate and performance-driven Area Manager to oversee multiple gourmet restaurant outlets and deliver exceptional dining experiences. This role is responsible for driving business growth, maintaining premium brand standards, and leading high-performing teams across all locations.

The ideal candidate brings strong expertise in hospitality operations, a refined understanding of customer experience, and the ability to balance operational efficiency with luxury service excellence.

Business & Revenue Growth

• Drive sales and profitability across all assigned gourmet outlets

• Forecast revenue, set targets, and ensure achievement of business goals

• Analyse performance metrics and implement strategies to maximize revenue per outlet

• Identify opportunities for expansion, upselling, and premium service offerings

Guest Experience & Brand Excellence

• Ensure delivery of a consistent, high-end guest experience aligned with Popo Ventures standards

• Monitor guest feedback, online reviews, and satisfaction scores

• Resolve escalations with a hospitality-first approach

• Uphold brand aesthetics, ambiance, and service excellence across all outlets

Operations Management

• Oversee end-to-end restaurant operations ensuring smooth daily functioning

• Ensure strict adherence to SOPs, hygiene, and food safety standards

• Maintain consistency in food quality, presentation, and service delivery

• Coordinate closely with kitchen, service, and support teams

Marketing & Guest Engagement

• Execute localised marketing strategies to increase footfall and repeat clientele

• Collaborate with central marketing for campaigns, events, and promotions

• Drive partnerships, events, and experiential dining initiatives

• Leverage digital platforms and customer data to enhance engagement

Leadership & People Development

• Lead, coach, and mentor Restaurant Managers and their teams

• Drive hiring, training, and succession planning across outlets

• Build a strong service culture focused on excellence and accountability

• Conduct performance reviews and implement development programs

Inventory & Supply Chain

• Oversee inventory planning, procurement cycles, and vendor relationships

• Ensure quality sourcing aligned with gourmet standards

• Minimize wastage and ensure efficient stock management

• Maintain consistency in ingredient quality across all outlets

Risk, Compliance & Safety

• Ensure compliance with food safety regulations, licensing, and audits

• Implement safety protocols for guests, staff, and assets

• Handle incident reporting and crisis management effectively

• Ensure secure cash handling and audit compliance

• Bachelor's degree in Hospitality Management, Business Administration, or related field

• 5–8+ years of experience in hospitality, preferably in premium or gourmet dining

• Proven experience in multi-unit or cluster management

• Strong track record in driving revenue growth and operational excellence

• Revenue growth and outlet profitability

• Guest satisfaction and online ratings

• Food quality and service consistency

• Cost control and waste reduction

• Employee engagement and retention

• Compliance and audit scores