Application Tech Support Practitioner

Project Role : Application Tech Support Practitioner

Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Must have skills : Service Desk Management, Service Desk Voice Support

Good to have skills : NA

Minimum 3 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary: As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Your day will involve engaging with clients to understand their needs, utilizing your exceptional communication skills to ensure our systems operate seamlessly. You will be dedicated to maintaining high-quality service, accurately diagnosing client issues, and leveraging your extensive product knowledge to design effective resolutions. Your role is crucial in ensuring client satisfaction and the smooth functioning of our world-class systems. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Facilitate training sessions for new team members to enhance their understanding of service desk operations. - Develop and maintain documentation for processes and procedures to ensure consistency and quality in service delivery. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management, Service Desk Voice Support. - Strong understanding of incident management and ticketing systems. - Experience in troubleshooting and resolving technical issues efficiently. - Ability to communicate complex technical information clearly to non-technical users. - Familiarity with customer relationship management tools and practices. Additional Information: - The candidate should have minimum 3 years of experience in Service Desk Management. - This position is based at our Bengaluru office. - A 15 years full time education is required.