Application Tech Support Practitioner

Project Role : Application Tech Support Practitioner

Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Must have skills : Service Desk Management, Service Desk Voice Support

Good to have skills : NA

Minimum 0-2 year(s) of experience is required

Educational Qualification : Graduate

Summary:

As an Application Tech Support Practitioner, you will be responsible for providing service desk voice support and managing service desk operations. Your typical day will involve interfacing with clients, accurately defining and resolving issues, and ensuring world-class system performance.

Roles & Responsibilities:

- Provide service desk voice support to clients, accurately defining and resolving issues based on deep product knowledge.

- Manage service desk operations, ensuring world-class system performance and exceptional communication with clients.

- Interpret and design resolutions for client issues, utilizing exceptional communication skills and deep product knowledge.

- Collaborate with cross-functional teams to ensure quality and timely issue resolution.

Professional & Technical Skills:

- Must To Have Skills: Service Desk Voice Support, Service Desk Management

- Strong understanding of IT operations and support processes.

- Experience with incident management and problem management processes.

- Excellent communication and interpersonal skills.

- Ability to work collaboratively in a team environment.