Application Support Specialist

Application Support Associate POS Billing, E-Receipts, Raffle Draws, & Surveys

Location: Gurugram (Onsite) | Company: Karnival Internet Technologies

Salary: 5-6 LPA | Experience: 2-3 years

About Karnival Internet Technologies:

We are transforming retail and business operations with our innovative suite of POS Billing, E-Receipts, Raffle Draws, and Survey Solutions. Our mobile and desktop-based platform helps businesses streamline transactions, engage customers with digital rewards, and collect valuable insights through surveys.

Role Overview:

We seek an Application Support Associate with 2-3 years of experience in POS billing software or related fields. The ideal candidate will provide technical support, troubleshoot software issues, and assist users across our platform, ensuring a seamless business experience utilizing our billing, digital receipts, raffle draws, and survey solutions.

Key Responsibilities:

• Assist users with queries related to:

POS Billing Software Billing, invoicing, and transaction-related concerns.

E-Receipts Helping businesses implement and manage digital receipts for paperless transactions.

Raffle Draws Supporting retailers in setting up and managing digital raffle campaigns for customer engagement.

Surveys Guiding businesses in creating and analyzing customer feedback surveys to drive better decision-making.

• Troubleshoot and resolve technical/software-related issues efficiently.
• Assist new users with onboarding, product setup, and training sessions.
• Collaborate with internal teams (Product, Engineering, and Sales) to escalate and resolve complex issues.
• Maintain detailed logs of customer interactions, feedback, and issue resolutions in CRM tools.
• Ensure a high level of customer satisfaction and quick response times.

Required Skills & Qualifications:

• 2-3 years of experience in customer support for POS billing software, digital solutions, or fintech products.
• Strong understanding of billing, invoicing, and retail transaction processes.
• Experience supporting E-Receipts, Raffle Draws, or Customer Surveys (preferred but not mandatory).
• Excellent verbal and written communication skills in English and Hindi.
• Proficiency in CRM tools, ticketing systems, and troubleshooting.
• Ability to handle multiple customer queries efficiently in a fast-paced environment.
• A customer-first mindset with problem-solving skills.

Preferred Skills (Nice to Have):

• Prior experience in SaaS-based POS, customer engagement tools, or survey platforms.
• Exposure to retail, hospitality, or e-commerce industries.
• Familiarity with customer loyalty programs and digital marketing tools.

Why Join Karnival

• Competitive Salary
• Be part of a fast-growing fintech/retail-tech company.
• Work on cutting-edge POS, E-Receipt, Raffle & Survey solutions.
• A dynamic, collaborative, and supportive work environment