Job Description
APPLICATION SUPPORT LEAD – APPLICATIONS & AIS MONITORING (SFIA LEVEL 5)
Job Title: Application Support Lead – Applications & AIS Monitoring
Department: Group Digital Service Operations
Experience:4 to 6 years
Job Location: Bangalore or Gurgaon
Responsibilities
Key Responsibilities
- Lead 24×7 monitoring team handling all enterprise apps.
- Manage alerting, dashboards, runbooks, and real-time health checks.
- Ensure proactive detection of service degradation, job failures, API errors, VM health issues.
- Oversee L1 triage and escalation.
- Manage rotating shifts and on-call support.
Qualifications
Education Qualifications
- Bachelor's degree in CS/IT/Engineering.
Certifications (Preferred)
- Dynatrace / DataDog / Splunk
- Azure Monitor & KQL
SFIA Competency Table
SFIA SkillLevelDescriptionExpected Proficiency
MOAS 5 Monitoring Expert in tools and telemetry
ASUP 4 Support L2/L3 escalation handling
ITOP 4 Operations Strong understanding of infra layers
Additional Requirements
- Excellent English communication skills (written and oral).
- Must support major incidents as escalation point (on-call as required).
- Shift oversight for teams working 24 by 7
#KGS
