Introduction
A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You'll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you'll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You'll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.
Your Role And Responsibilities
Provide technical inputs for monthly customer service review reports and contribute to the creation of Service Improvement Plans.
- Monitor ticket queues, ensuring timely updates and comprehensive closure summaries.
- Apply expertise in Incident, Change, Problem, Service Request, and Configuration Management Processes.
- Manage, monitor, resolve, and report network security incidents involving equipment deployed across multiple client locations in India.
- Conduct daily incident analysis and publish reports to enhance transparency and security oversight.
- Maintain compliance with security policies and processes while striving for continuous improvement.
- Analyze key security metrics and escalate anomalies to appropriate teams.
- Operate in a 24/7 SOC environment to meet client requirements for cybersecurity monitoring and response.
Preferred Education
Master's Degree
Required Technical And Professional Expertise
- Minimum 4+ years of experience in SIEM with platforms like QRadar, ArcSight, or Splunk for security monitoring.
- Proficiency in Incident Response, handling security events through SOC channels (SIEM, Tickets, Email, Phone).
- Strong knowledge of threat intelligence, attack patterns, and security incident handling workflows.
- Expertise in threat modeling, use case development, and security policy review.
- Ability to triage, investigate, and escalate security incidents based on severity and impact.
Preferred Technical And Professional Experience
Hands-on experience with Security Orchestration, Automation, and Response (SOAR) technologies.
- Ability to work independently, with a creative and proactive approach to security challenges.
- Strong time management and adaptability skills in fast-paced security environments.
- Exceptional interpersonal and teamwork skills to ensure smooth collaboration.
- Commitment to continuous learning through workshops, certifications, and industry publications.
