Introduction
Application Support engineer
SymphonyAI Summit
(www.symphonysummit.com) a leading provider of private and public cloud-based IT Operations Management Solutions (ITOM) to enterprises and service providers, is building state-of-the-art AI-based solutions for ITOM. SymphonyAI is one of the fastest-growing companies in the business-to-business AI solutions sector, building best-in-class AI platforms and technology. We are helping enterprises do more with less. We are proud to build the next generation of AI-powered solutions. Join our team as we redefine how enterprises can achieve operational excellence and accelerate growth.
Job Description
Job description
- Incumbent will act as the ongoing interface between the Customer, Stakeholders and SummitAI system.
- Manage/Respond to user tickets in the queue and addressing the application issues.
- Responsible for 24x7 on-call support for production impacting problems.
- Monitor health, usage, and overall compliance of SummitAI and its applications.
- Provide guidance/assist on routine maintenance to include performance monitoring and error
identification/remediation
- Participate in application and platform upgrades.
- Maintain internal technical documentation, manuals, policies, and processes.
- Participate in administration activities to manage the SummitAI portfolio.
- Create and maintain Dashboards and Reports in SUMMITAI.
- Conducting training programs for SummitAI modules at all levels - Administrator, Analyst, User.
- Contribute best practices to knowledge repository
- Communicating with SummitAI for issues and involving L3 as per requirement.
Skills:
- ITIL V3, V4(Foundation, Intermediate Certified)
- Knowledge on Application and infrastructure Maintenance lifecycle and Transition.
- Excellent communication, interpersonal & presentation skills.
- Working knowledge on web technologies(IIS/.NET), databases (MS-SQL), and infrastructure systems
like Active Directory, Single Sign On etc. is desirable.
- Knowledge on Windows Operating Systems.
- Good Scripting experience on JavaScript and SQL queries
- Exposure to C#, HTML, CSS, jQuery
- Understanding of REST/SOAP based API integration to various data sources e.g. SCCM etc.
Experience: Total relevant work experience of 4 - 6 years and at least 2+ years in ITIL domain
About Us
Why should you join us
- Be part of defining an industry (ITSM) with AI/ML and your own role
- Lots of responsibility; work directly with founders and attain a great external exposure
- Strong equity compensation
