Application Support Engineer

Your Role:

• Strong experience in application support, incident management, and root cause analysis.
• Proficiency in troubleshooting web and enterprise applications.
• Familiarity with ITIL processes and ticketing tools (e.g., ServiceNow, JIRA).
• Basic knowledge of databases (SQL/Oracle), scripting (PowerShell, Shell, Python), and monitoring tools.
• Excellent communication, leadership, and stakeholder management skills.

Your Profile:

• 3–9 years experience in application support, handling tickets and resolving business application issues.
• Skilled at diagnosing problems, analyzing symptoms, and troubleshooting application functionalities (e.g., access rights, allocations, interface issues).
• Experience using ticketing tools, prioritizing requests, and escalating critical issues as needed.
• Able to perform advanced troubleshooting and coordinate with L3 teams for complex problems.
• Active in support projects (incident reduction, user experience improvement) and flexible to work in shifts.

What will you love working at Capgemini:

• Support and optimize enterprise-scale business applications that are critical to the organization's success.
• Collaborate with global teams to resolve complex issues, improve user experience, and drive innovation in application support.
• Develop and use automation scripts and tools to make support processes more efficient and reduce manual work.
• Integrate various business applications and platforms using APIs and scripting, helping systems work better together.
• Be part of a supportive culture that values teamwork, learning, and your professional growth.