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Hands-on experience with APM tools like Dynatrace, AppDynamics, Grafana, UIM
Proficient in ticketing tools (e.g., ServiceNow, Jira, ITSM) for incident and request management
Strong knowledge of SQL, Linux, and basic understanding of Java applications
Basic understanding of Incident Management processes, SLA/KPIs, and ITSM lifecycle
Skilled in Microsoft Excel and PowerPoint for reporting, analysis, and presentations
Excellent decision-making, analytical, and time management skills with multitasking abilities
Flexibility to work in 24/7 shifts, with the ability to commute to the office and provide Root Cause Analysis (RCA) for incidents
Supporting application teams by extracting data from databases and handling service requests (SR)
Experience in troubleshooting application performance issues and providing timely resolutions
Ability to collaborate effectively with cross-functional teams and maintain a customer-centric approach
QualityKiosk Technologies is a pioneer in Performance Engineering. We are Digital Quality Engineering partners for some of the largest Banking, Financial Services, Telecom, and Automobile companies. Founded in the year 2000 by IIT-Kanpur graduates, we offer Enterprise Digital Quality Assurance solutions for Banking, Financial Services, Insurance, Retail, e-Commerce, Government, Automotive, and Telecom industries.
Intelligent Business Automation, DevOps, and Customer Experience are some of the key areas where we work with our partners to deliver Digital Quality Assurance. We at QualityKiosk counts more than 50 of the Fortune 100 companies of India and 18 of the global Fortune 500 companies as our clients. With 150+ customers from various verticals, our clients include Reliance Industries, Reliance Jio, Toyota, HDFC Bank, ICICI Bank, SBI, Kotak Bank, DBS, Citibank, Prudential, BTPN Bank, Manulife, AIA, UAE Government – Ministry of Finance, Tata Group, Government of India (GSTN, NPCI), Vodafone and others.
QualityKiosk’s 2000+ Quality Assurance consultants are spread across 20+ countries including India, Dubai, Malaysia, Indonesia, Philippines, and Singapore. Amongst some of the recognitions we have received, QualityKiosk has also been mentioned in Gartner’s ‘Build Continuous Quality Into Your DevOps Toolchains’ Report 2018 and a feature of our QA automation platform in their Market Guide for Application Testing Services, QualityKiosk has also been called ‘Asia’s Most Trusted Organisation’ by International Brand Consultants, and ‘Happy Place to Work’ by World HRD Congress.
Job ID: 107317155
