Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : ServiceNow Now Assist
Good to have skills : NA
Minimum 2 Year(s) Of Experience Is Required
Educational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve software-related challenges, ensuring that business operations run smoothly and efficiently. You will engage in problem-solving activities, analyze system performance, and contribute to the continuous improvement of applications, all while maintaining a focus on delivering exceptional service to users and stakeholders.
Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Assist in the documentation of processes and solutions to enhance team knowledge.
- Engage with users to gather feedback and identify areas for improvement in application performance.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in ServiceNow Now Assist.
- Strong analytical and problem-solving skills to address complex software issues.
- Experience with incident management and service request fulfillment processes.
- Familiarity with application monitoring tools to ensure system reliability.
- Ability to work collaboratively in a team-oriented environment.
Additional Information:
- The candidate should have minimum 2 years of experience in ServiceNow Now Assist.
- This position is based at our Pune office.
- A 15 years full time education is required.
