Application Support Engineer

Primary Skills

Collaborate closely with development and engineering teams to resolve issues ensuring application stability and managing escalations

Conduct indepth troubleshooting root cause analysis and resolve critical incidents

Analyse logs application code configurations and infrastructure dependencies

Participate in post incident reviews

Support application release processes deployment validations and rollback planning

Provide afterhours support as part of the on call rotation

Handson experience with Java NET or Python

Strong knowledge of application architecture APIs databases and cloud platforms

Experience with monitoring tools CICD pipelines and version control systems like GitHub

Ability to support citizen developer initiatives

Collaborate effectively with development teams to address bugs and performance improvements

Location - Pan India

Exp - 3 - 5 yrs

Associate should work in second Shift 2:00 pm – 11.00 pm

Secondary Skills

Reinsurance domain knowledge

Familiarity with Agile and Scrum methodologies

Identifies manages and escalates issues and risks as appropriate

Soft Skills

Strong communication and interpersonal skills

Ability to work effectively in a fast paced dynamic environment