Application Support Engineer

Project Role: Application Support Engineer

Project Role Description:

Act as software detectives, providing a dynamic service to identify and solve issues within multiple components of critical business systems.

Must Have Skills:

• Project Portfolio Management Tools

Good to Have Skills:

• NA

Experience Required:

Minimum 3 years

Educational Qualification:

15 years of full-time education

Summary:

As an Application Support Engineer, you will troubleshoot and resolve technical issues to ensure seamless operations of critical business systems.

Roles & Responsibilities:

• Perform independently and become a Subject Matter Expert (SME).
• Actively participate in team discussions and contribute solutions to work-related problems.
• Proactively identify and resolve technical issues within critical business systems.
• Collaborate with cross-functional teams to troubleshoot complex software problems.
• Develop and maintain technical documentation for system configurations and troubleshooting procedures.
• Participate in on-call rotation to provide support outside of regular business hours.
• Conduct regular system audits to ensure data integrity and system performance.

Professional & Technical Skills:

• Must Have Skills: Proficiency in Project Portfolio Management Tools.
• Strong understanding of ITIL framework and incident management processes.
• Experience with SQL queries and database management.
• Knowledge of cloud computing platforms such as AWS or Azure.
• Familiarity with IT service management tools like ServiceNow.

Additional Information:

• The candidate should have a minimum of 3 years of experience in Project Portfolio Management Tools.
• This position is based at our Coimbatore office.
• A 15 years full-time education is required.