Service Management Practitioner

Project Role: Service Management Practitioner

Project Role Description:

Support the delivery of programs, projects, or managed services. Coordinate projects through contract management and shared service coordination. Develop and maintain relationships with key stakeholders and sponsors to ensure high levels of commitment and enable strategic agenda.

Must Have Skills:

• Change Management

Good to Have Skills:

• Service Integration and Management (SIAM)

Experience Required:

Minimum 3 years

Educational Qualification:

15 years of full-time education

Role: Change Manager

Time:

Europe & APAC timings - On-call support during weekends

Role Description:

As a Change Manager, you will lead, drive, facilitate, and chair all investigation activities, meetings, and conference calls. You will form collaborative action plans with specific actions, roles, and deadlines, ensuring these are completed. The Major Incident Manager/Incident Manager is responsible for the end-to-end management of all IT changes and escalated issues, managing the lifecycle of all change records.

Must Have Skills:

• ITIL/SIAM Foundation Certified

Good to Have Skills:

• SIAM Professional, ITIL Intermediate, and Azure Fundamentals certified

Key Responsibilities:

• Change Management:
• Ensure that all changes go through the approver quality requirements and approvals before implementation.
• Convene Preparatory CAB with suppliers and chair client CAB meetings to meet expectations.
• Gather appropriate information based on the type of change being investigated.
• Associate related CIs, incidents, and services to the change request.
• Provide status updates to requesters.
• Review change plans and schedules.
• Plan activities, including scheduling the change request, assessing risk and impact, creating plans, and defining and sequencing tasks needed to accomplish the change request.
• Review all completed tasks.
• Conduct post-implementation reviews to validate the results of the change request.

Technical Basics:

• Good to have basic Azure/SAP/SaaS/Network/EUC fundamental knowledge.

Professional Attributes:

• Excellent verbal and written communication skills to connect and drive major client calls.
• Ability to operate independently and make effective decisions with little direct supervision.
• Strong problem-solving and strategic thinking skills.

Educational Qualification:

Any bachelor's degree.