Application Support Engineer

Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : Generative AI

Good to have skills : Python (Programming Language), Python Frameworks

Minimum 5 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring smooth operation of critical applications. The position demands continuous monitoring, collaboration with different teams, and delivering timely solutions to maintain system reliability and performance in a dynamic environment.

Roles & Responsibilities:

• Expected to be an SME, collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Provide solutions to problems for their immediate team and across multiple teams.
• Coordinate with cross-functional teams to ensure seamless communication and issue resolution.
• Mentor junior team members to enhance their problem-solving skills and technical knowledge.
• Drive continuous improvement initiatives to optimize support processes and system stability.
  
  

Professional & Technical Skills:

• Must To Have Skills: Proficiency in Generative AI.
• Good To Have Skills: Experience with Python Frameworks, Python (Programming Language).
• Strong analytical skills to diagnose and troubleshoot complex software issues.
• Ability to work with large-scale, distributed systems and understand their interdependencies.
• Experience in monitoring tools and incident management to ensure timely resolution.
• Excellent communication skills to effectively collaborate with technical and non-technical stakeholders.
  
  

Additional Information:

• The candidate should have minimum 5 years of experience in Generative AI.
• This position is based at our Hyderabad office.
• A 15 years full time education is required.