Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : Python (Programming Language)

Good to have skills : NA

Minimum 3 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to monitoring system performance, diagnosing problems, and ensuring smooth operation of critical applications. The position demands continuous engagement with multiple teams to maintain system stability and deliver timely solutions that support business continuity and efficiency.

Roles & Responsibilities:

Expected to perform independently and become an SME.
Required active participation/contribution in team discussions.
Contribute in providing solutions to work related problems.
Collaborate with cross-functional teams to identify root causes and implement corrective actions.
Document troubleshooting steps and resolutions to build a knowledge base for future reference.
Monitor system alerts and logs to detect potential issues before they impact business operations.
Assist in the deployment and testing of software updates and patches to ensure minimal disruption.
Support junior team members by sharing knowledge and providing guidance on complex issues.

Professional & Technical Skills:

Must To Have Skills: Proficiency in Python (Programming Language).
Strong problem-solving abilities with experience in debugging and troubleshooting software applications.
Familiarity with system monitoring tools and techniques to proactively identify system anomalies.
Ability to analyze logs and trace errors to determine the underlying cause of issues.
Experience working with application lifecycle management and incident management processes.
Good communication skills to effectively collaborate with technical and non-technical stakeholders.

Additional Information:

The candidate should have minimum 3 years of experience in Python (Programming Language).
This position is based at our Hyderabad office.
A 15 years full time education is required.