Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : SAP Concur
Good to have skills : NA
Educational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring smooth operation of critical applications. The position demands continuous monitoring, collaboration with different teams, and delivering timely solutions to maintain business continuity and enhance system performance.
Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to understand system requirements and troubleshoot complex issues.
- Document findings and solutions clearly to support knowledge sharing and future reference.
- Assist in the implementation of system updates and enhancements to improve overall functionality.
- Support junior team members by providing guidance and sharing expertise to foster professional growth.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in SAP Concur.
- Strong analytical and problem-solving abilities to diagnose and resolve software issues effectively.
- Experience with system monitoring tools and incident management processes.
- Ability to communicate technical information clearly to both technical and non-technical stakeholders.
- Familiarity with business process workflows and their integration with software applications.
- Capability to work independently while managing multiple priorities in a dynamic environment.
Additional Information:
- The candidate should have minimum 3 years of experience in SAP Concur.
- This position is based at our Hyderabad office.
- A 15 years full time education is required.
, 15 years full time education
