Application Support Engineer

Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : Epic Systems

Good to have skills : NA

Minimum 3 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying system anomalies and delivering timely solutions to maintain seamless operations. The position demands continuous monitoring, collaboration with different teams, and a commitment to ensuring the reliability and efficiency of critical software applications within the organization.

Roles & Responsibilities:

• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work related problems.
• Collaborate with cross-functional teams to understand system requirements and troubleshoot complex issues.
• Document findings and solutions clearly to support knowledge sharing and future reference.
• Assist in the continuous improvement of support processes and tools to enhance service delivery.
• Provide guidance and support to junior team members to foster their professional growth.
  
  

Professional & Technical Skills:

• Must To Have Skills: Proficiency in Epic Systems.
• Strong analytical and problem-solving abilities to diagnose and resolve software issues effectively.
• Experience with system monitoring and incident management tools to ensure prompt response to system alerts.
• Ability to communicate technical information clearly to both technical and non-technical stakeholders.
• Familiarity with software lifecycle processes and best practices in application support.
• Capability to work independently while managing multiple priorities in a fast-paced environment.
  
  

Additional Information:

• The candidate should have minimum 3 years of experience in Epic Systems.
• This position is based at our Hyderabad office.
• A 15 years full time education is required.
  
  

, 15 years full time education