Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Document Management Tools
Good to have skills : NA
Minimum 3 Year(s) Of Experience Is Required
Educational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve software-related challenges, ensuring that business operations run smoothly and efficiently. You will engage in problem-solving activities, analyze system performance, and contribute to the continuous improvement of application support processes, all while maintaining a focus on delivering exceptional service to stakeholders.
Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Assist in the documentation of processes and solutions to enhance knowledge sharing within the team.
- Engage in training and mentoring junior team members to foster their professional development.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Document Management Tools.
- Strong understanding of software troubleshooting techniques.
- Experience with system performance monitoring and analysis.
- Familiarity with incident management and ticketing systems.
- Ability to communicate technical information effectively to non-technical stakeholders.
Additional Information:
- The candidate should have minimum 3 years of experience in Document Management Tools.
- This position is based at our Hyderabad office.
- A 15 years full time education is required.
, 15 years full time education
