Application Support Engineer

Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : ServiceNow Human Resource Service Delivery (HRSD)

Good to have skills : NA

Minimum 3 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve technical challenges, ensuring the seamless operation of essential applications. You will engage in problem-solving activities, analyze system performance, and contribute to the continuous improvement of service delivery processes, all while maintaining a focus on user satisfaction and operational efficiency.

Roles & Responsibilities:

• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work related problems.
• Assist in the development and implementation of best practices for application support.
• Engage in knowledge sharing sessions to enhance team capabilities.
  
  

Professional & Technical Skills:

• Must To Have Skills: Proficiency in ServiceNow Human Resource Service Delivery (HRSD).
• Strong understanding of incident management and problem resolution processes.
• Experience with system integrations and data management within ServiceNow.
• Familiarity with scripting and automation tools to enhance service delivery.
• Ability to analyze and interpret system performance metrics.
  
  

Additional Information:

• The candidate should have minimum 3 years of experience in ServiceNow Human Resource Service Delivery (HRSD).
• This position is based at our Bengaluru office.
• A 15 years full time education is required.
  
  

, 15 years full time education