Application Support Engineer

Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : Interaction Design

Good to have skills : NA

Minimum 3 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As an Application Support Engineer, a typical day involves acting as a software detective by actively monitoring and investigating issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring smooth operation of critical applications. The position demands continuous engagement with system performance, troubleshooting complex scenarios, and collaborating with different teams to maintain system reliability and efficiency throughout the day.

Roles & Responsibilities:

• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work related problems.
• Collaborate with cross-functional teams to ensure timely resolution of system issues and minimize downtime.
• Document findings and solutions clearly to support knowledge sharing and future troubleshooting efforts.
• Assist in the continuous improvement of support processes and tools to enhance service quality.
• Provide guidance and support to junior team members to foster their professional growth.
  
  

Professional & Technical Skills:

• Must To Have Skills: Proficiency in Interaction Design.
• Strong analytical and problem-solving abilities to diagnose and resolve software issues effectively.
• Excellent communication skills to articulate technical information clearly to diverse stakeholders.
• Experience with user interface evaluation and enhancement to improve system usability.
• Ability to work collaboratively in a team environment while managing individual responsibilities.
• Familiarity with software lifecycle processes and support methodologies.
  
  

Additional Information:

• The candidate should have minimum 3 years of experience in Interaction Design.
• This position is based at our Bengaluru office.
• A 15 years full time education is required.
  
  

, 15 years full time education