Application Support Engineer

Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : ServiceNow IT Service Management

Good to have skills : NA

Minimum 3 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As an Application Support Engineer, a typical day involves acting as a software detective by actively monitoring and investigating issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring the smooth operation of critical applications. The position demands continuous engagement with system performance, troubleshooting complex scenarios, and collaborating with different teams to maintain system reliability and efficiency throughout the day.

Roles & Responsibilities:

• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work related problems.
• Collaborate with cross-functional teams to ensure timely resolution of system issues and minimize downtime.
• Document and communicate findings and solutions clearly to support knowledge sharing and continuous improvement.
• Assist in the development and implementation of process improvements to enhance system stability and user experience.
  
  

Professional & Technical Skills:

• Must To Have Skills: Proficiency in ServiceNow IT Service Management.
• Strong problem-solving skills with the ability to analyze complex system issues and provide effective solutions.
• Experience in incident management, change management, and service request fulfillment within IT service management frameworks.
• Familiarity with system monitoring tools and techniques to proactively detect and address potential disruptions.
• Ability to work collaboratively in a team environment and communicate technical information effectively to diverse stakeholders.
  
  

Additional Information:

• The candidate should have minimum 3 years of experience in ServiceNow IT Service Management.
• This position is based at our Bengaluru office.
• A 15 years full time education is required.
  
  

, 15 years full time education