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• Receive calls, emails, and web tickets from end users and log them into the ticketing system
• Provide initial troubleshooting for desktops, laptops, printers, and office applications
• Resolve incidents within defined timelines or escalate to Level 2 support teams
• Categorize and triage tickets to appropriate support groups
• Track and follow up on tickets until closure
• Communicate effectively with users regarding ticket status and resolutions
• Maintain high standards of customer interaction and service quality
Our clients says we are a team of amazing designers and developers who have produced stunning websites / apps and got the best rankings through internet marketing activites for their business online. we believe no client and project is same and we approach all our projects the same way. Through the years all our clients have replied on us to give them the best solution which works for their business and we are glad to say that we have not yet failed in doing so. we continue to improve and grow to make sure our clients gets the best of the internet world. We do IT.
Job ID: 146070957
