Application Support Engineer

Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : Microsoft Intune

Good to have skills : NA

Minimum 3 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Device Management & Intune Role Skills (Cross-Platform)

Summary:

As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth operation of key business applications.

Key Responsibilities

• Configure and manage Windows 10/11, Android (BYOD), iOS, and macOS devices using Microsoft Intune (Endpoint Manager).
• Create and maintain device enrollment profiles:
• Windows Autopilot
• Android Enterprise (BYOD Work Profile, COPE)
• Apple Automated Device Enrollment (ADE)
• macOS MDM enrollment
• Define and apply:
• Compliance policies (device health, encryption, OS versions)
• Configuration profiles (Wi-Fi, certificates, restrictions, security baselines)
• Endpoint protection policies for Defender Antivirus, Firewall, ASR
• Deploy apps across platforms (Win32, VPP for iOS/macOS, Managed Google Play apps).
• Apply App Protection Policies (MAM) to protect corporate data on unmanaged devices.
• Implement Conditional Access policies for device-based and app-based access control.
  
  

Manage Windows Update for Business (WUfB) for patch enforcement and reporting.

• Perform remote actions: wipe, lock, retire, and passcode reset for all supported platforms.
• Use Proactive Remediation scripts and PowerShell for automation and policy enforcement.
• Monitor and troubleshoot device sync, policy deployment, and compliance issues via Intune portal and Endpoint analytics.
• Generate compliance reports and remediation logs, and support ticket escalations through integrated platforms like ServiceNow.
  
  

Required Skills

• 3+ years experience with Microsoft Intune / Endpoint Manager
• Strong expertise in managing multi-platform devices (Windows, Android, iOS, macOS)
• Familiarity with Apple Business Manager (ABM), Google Admin Console, and Apple VPP
• Hands-on with PowerShell and Intune proactive remediation framework
• App deployment experience using LOB, Store, VPP, and Win32 packaging
• Working knowledge of Entra ID, compliance, and Conditional Access
• Knowledge of device-specific policy configurations and limitations across platforms
  
  

Professional & Technical Skills:

• Must Have Skills: Proficiency in Microsoft Intune.
• Strong troubleshooting skills in application support.
• Experience in cloud-based application support.
• Knowledge of ITIL framework for incident management.
• Familiarity with scripting languages for automation.
  
  

Additional Information:

• This position is based at our Bengaluru office.
• A 15-year full-time education is required., 15 years full time education