Job Description:Hiring Manager Vinod Puthiyoth
No of resources required 3
Resource Type (Dev / Test) AMS Cloud Engineer
- Skill Set Monitor and maintain SaaS applications to ensure availability, reliability, and performance.
- Address and resolve L1/L2 incidents, escalating to senior engineers when required.
- Perform root cause analysis and suggest preventive actions for recurring issues.
- Use monitoring tools to track system health and identify potential issues proactively.
- Perform regular maintenance activities, including updates and patches.
- Handle service requests and incidents in line with SLAs.
- Document issues, resolutions, and preventive measures to build a comprehensive knowledge base.
- Coordinate with cross-functional teams such as DevOps, SRE, and Cloud Engineering for issue resolution and performance optimization.
- Provide input for process improvements and automation opportunities.
- Work in rotational shifts to ensure 24/7 coverage.
- Be part of an on-call roster for critical incident handling.
- Knowledge of application monitoring tools (Grafana, Prometheus).
- Knowledge of deployment and troubleshooting in Kubernetes, Kafka and Spring Applications
- Basic Knowledge in Oracle Database and SQL
- Detailed Job Description As a Product Operations (AMS) Engineer, within the Oracle Banking Cloud Services (OBCS) SaaS team, you will assist in deploying, operating and monitor a micro services-based cloud native SaaS services with extremely high availability and scalability requirements.
- You will work in collaboration with product engineering, SaaS DevSecOps and SRE teams to deliver your responsibilities towards Oracle Banking Cloud Service (OBCS) SaaS production K8S clusters.
- You will also author, review and maintain operational run books to help reduce incident resolution time and be responsible for managing and triaging operational tickets pertaining to the OBCS services.
- Emphasis on driving prioritization and execution of work based on business impact is a must.
- Required Experience2-6 years of hands-on experience as AMS Engineer
