- Provide analytics support to Novartis internal customers (CPOs & Regional marketing and sales teams) on various low-medium complexity analytical reports.
- Support and facilitate data-enabled decision-making for Novartis internal customers by providing and communicating qualitative and quantitative analytics.
- Support GBS-GCO business in building practice by involving in various initiatives like knowledge sharing, onboarding and training support, support team lead in all business-related tasks/activities, building process documentation and knowledge repositories.
- To be an integral part of a comprehensive design team responsible for designing promotional marketing materials.
Job Description
Major accountabilities:
- Create and deliver below customer requirements as per agreed SLAs.
- Deliver services through structured project management approach with appropriate documentation and communication throughout the delivery of services.
- Quality Assurance: Ensure deliverables for quality and accuracy are of the highest order.
- On-time project delivery within stipulated deadlines.
- Support in creation and maintenance of standard operating procedures (SOPs).
- Support in developing and maintaining knowledge repositories that capture qualitative and quantitative reports.
- Participate in various knowledge sharing sessions.
Key performance indicators:
- Good customer satisfaction scores.
- Ability to manage multiple stakeholders/projects.
- Delivery on time.
Minimum Requirements:
Work Experience:
- Operations Management and Execution.
- Project Management.
- Working experience within the pharmaceutical industry.
