As an Analyst - Revenue Operations, you are expected to:
Develop a strong understanding of our business environment
Engage with key stakeholders (Sales, Finance, Controllership, Risk) and act as an Internal Consulting partner to understand pain-points related to their business model and operational processes
Drive Quality and Revenue assurance program to ensure right control mechanisms are established to prevent any revenue risks and compliance gaps
Become a process SME in the centralized team to institute quality checks across business operations lifecycle (order to cash)
Develop appropriate documentation e.g. SOPs, process flows, user journey maps etc.
Support workstream leads in successful implementation with disciplined Program management and Change management efforts, in collaboration with key stakeholders
Monitor process KPIs and drive continuous efficiency improvements using system enhancements, tactical automation or process changes
Ensure daily logs are maintained including drawing tactical insights for interventions
All About You
Experience in driving sales operations/ business operations / revenue assurance preferably for B2B services organizations
Experience in business consulting or in dealing with unstructured situations and applying first principles thinking for problem solving
3-5 years of experience, with a Finance background or Management degree (prior experience in internal controls/internal audit is preferable but not mandatory)
Exposure to project management, stakeholder management and excellent communication skills
Exposure to any of these domains is preferred though not essential – B2B Sales processes, Sales productivity tools (e.g. Salesforce CRM, CPQ, Contracting tools)
