Manage and own the assigned customers for collections, Agreements, Sales Deeds and own the customers until handover.
Service and monitor each customer to achieve the desirable collections month on month, quarter on quarter.
Processing the booking form within 24 hours of receipt with proper audit and check to ensure customer is satisfied and happy to be part of Shriram Family.
Liaise with sales and take help from supervisor to ensure 100% bookings received are logged in with no cancellations.
Customer first approach with complete ownership of solving all problems and ensuring collections are done on time.
Agreement execution and Sale deed execution as per the defined timeline.
Ensure min deviation in schedule and seek proper help and support from the system to reduce it.
Interest checks and minimising loss for the organisation. Demands to be met as per stipulated milestones and timelines.
Retention should be highest focus, cancellation should be maintained at below 10% at all times.
Referral focus to generate new leads and support organisation to achieve additional business at all times. Min 10% of the assigned customer's leads should be generated in a month organically.
Responsiveness is the key in customer relationship management; maintain min 24 hours to revert to all queries for all internal and external customers.
Adherence to SFDC and Complete system Orientation to ensure organization's compliance and efficiencies are met.
Customer satisfaction should be the top most priority, ensure to build more well-wishers and brand ambassadors. Encourage testimonials wherever possible.
