Admissions Counselor

Company Description

Ezyschooling is a leading platform dedicated to simplifying the educational journey for parents and schools. Connecting over 12,000 schools and more than 1,000,000 parents, the platform streamlines admission processes with a single application form. With AI-powered recommendations, free counseling, and tools for school comparison, Ezyschooling enables parents to make well-informed decisions. Committed to digitizing K-12 school admissions, Ezyschooling strives to make the process hassle-free and accessible, fostering a brighter future for students.

Role Description

This is a full-time, on-site role for a Customer Success Executive, based in New Delhi. The Customer Success Executive will work closely with parents and schools to ensure excellent client experiences. Responsibilities include addressing customer inquiries, managing accounts, maintaining customer satisfaction, and assisting schools with admission-related processes. The role also involves analyzing customer feedback for process improvement and building strong relationships to improve customer retention.

Qualifications

• Proven skills in B2B sales and building strong client relationships
• Experience in Customer Support and Account Management
• Strong Analytical Skills to evaluate feedback and improve customer experiences
• Exceptional communication and problem-solving skills
• Ability to work collaboratively and adapt to dynamic work environments
• Proficiency in CRM tools is preferred
• Bachelor's degree in Business Administration, Communication, or a related field is desired