Admissions Counsellor

Admissions Counsellor (Individual Contributor)

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Important:

Interested and eligible candidates are requested to submit their application through the Google Form link provided.

Application link:https://forms.gle/JwyBHzWyQRDZFHdv7

Location: Bengaluru | Work from Office

About upGrad School of Technology:

upGrad School of Technology (uGSoT) is a next-generation undergraduate technology institution focused on strong academic foundations, real-world outcomes, and long-term career success.

Admissions at uGSoT is a high-involvement, consultative function. It requires thoughtful, ethical engagement with both students and parents, helping them make informed decisions about one of the most important investments of their lives.

Role Overview:

The Admissions Counsellor is an individual contributor role responsible for owning end-to-end admissions conversations and driving conversions across the funnel through credible counselling, clarity, and follow-through.

This is not a people-management role.

You will be accountable for your own pipeline, outcomes, and the quality of experience delivered to students and parents.

Key Responsibilities:

1. End-to-End Admissions Counselling

• Own student and parent conversations from first contact to enrollment
• Conduct detailed need-assessment and eligibility discussions
• Explain programs, outcomes, timelines, and policies with clarity and honesty
• Guide families through application, offer, and enrollment decisions

2. Funnel & Conversion Ownership

• Own individual conversion metrics across:
• Lead Application
• Offer Acceptance (O2A)
• Acceptance Enrollment
• Proactively manage:
• Stalled cases
• Fence-sitters
• High-intent and high-risk leads
• Ensure timely follow-ups aligned with admissions cycles and deadlines

3. High-Quality Parent & Student Experience

• Handle parent conversations with maturity and confidence
• Address concerns around ROI, outcomes, and long-term career pathways
• Maintain a consultative tone focused on fit, not pressure
• Escalate complex cases appropriately when required

4. Process Discipline & CRM Hygiene

• Maintain accurate and timely CRM updates
• Follow admissions policies, communication standards, and compliance norms
• Ensure clean documentation across applications, offers, and enrollments

5. Ethics, Professionalism & Ownership

• Uphold ethical admissions standards at all times
• Take ownership of outcomes, learnings, and continuous improvement
• Collaborate with peers and managers to share best practices

Ideal Candidate Profile:

• 1–3 years of experience in:
• Admissions counselling
• Education sales
• Inside sales (high-ticket, consultative)
• Strong experience in parent-facing conversations is highly preferred
• Experience with structured funnels, targets, and CRMs is required

What We're Looking For:

• Strong communication and listening skills
• Ability to explain complex programs simply and honestly
• Comfort with targets without compromising integrity
• High ownership mindset and process discipline