Job Title: Admissions Counsellor (Individual Contributor)

Location: Bangalore

About upGrad School of Technology (uGSoT)

upGrad School of Technology (uGSoT) is a next-generation undergraduate technology institution focused on strong academic foundations, real-world outcomes, and long-term career success.

Admissions at uGSoT is a highly consultative function that involves guiding students and parents to make informed decisions about one of the most important investments of their lives.

Role Overview

We are looking for a driven and student-focused Admissions Counsellor to manage end-to-end admissions conversations and drive conversions across the funnel.

This is an individual contributor role (no team handling), where you will own your pipeline, outcomes, and the quality of experience delivered to students and parents.

Key Responsibilities

1. End-to-End Admissions Counselling

Manage student and parent interactions from first contact to enrollment
Conduct need assessment and eligibility discussions
Clearly explain programs, outcomes, timelines, and policies
Guide applicants through application, offer, and enrollment stages

2. Funnel & Conversion Ownership

Own conversion metrics across the funnel:
Lead → Application
Offer → Acceptance (O2A)
Acceptance → Enrollment
Proactively manage stalled cases, fence-sitters, and high-intent leads
Ensure timely follow-ups aligned with admissions timelines

3. Student & Parent Experience

Handle parent conversations with confidence and maturity
Address queries related to ROI, outcomes, and career pathways
Maintain a consultative, non-pushy approach
Escalate complex cases when required

4. Process Discipline & CRM Management

Maintain accurate and timely CRM updates
Adhere to admissions policies, communication standards, and compliance norms
Ensure proper documentation across all stages

5. Ethics & Ownership

Uphold high ethical standards in admissions
Take ownership of targets, outcomes, and continuous improvement
Collaborate with internal teams to share best practices

Ideal Candidate Profile

2–4 years of experience in:
Admissions Counselling
Education Sales
Inside Sales (high-ticket, consultative)
Strong experience in parent-facing conversations (preferred)
Experience working with structured funnels, targets, and CRM tools

Key Skills Required

Strong communication and listening skills
Ability to simplify complex information clearly
Target-driven mindset with ethical approach
High ownership and process discipline

Why Join Us

Opportunity to impact students career decisions meaningfully
High-ownership role with growth potential
Collaborative and outcome-driven work environment