Admissions

Job Title: Admissions Counselor/ Sales Admissions Executive

Location:Onsite Indiranagar, Bangalore

Experience:1-5 Years

Type:Full-Time

Department:Sales Admissions

Work Mode- Onsite

Company Description:

21K Schoolis at the forefront of the shift towards online schooling in India. As a pioneer in online-only schooling, we are dedicated to revolutionizing the education sector by delivering quality education through digital platforms. Based in Bengaluru, we focus on creating innovative and engaging learning experiences for students worldwide.

About the Role:

We are looking for a detail-oriented and proactive Sales Admission Executive to support and manage the end-to-end student enrollment process at our Bangalore office. The role involves coordinating with parents, internal teams, and management to ensure a smooth, efficient, and transparent admission experience aligned with the school's academic standards and operational processes.

Key Responsibilities:

Manage inbound and outbound inquiries via calls, emails, and live chat to engage potential students and parents.

Clearly articulate the school's curriculum, teaching methodology, accreditations, and fee structure to help families make informed decisions.

Understand the educational goals and concerns of each parent/student and recommend suitable academic solutions.

Use CRM tools to track leads, schedule follow-ups, and maximize conversion rates through timely communication.

Guide applicants through each stage of the admission journey, ensuring a seamless and supportive experience.

Consistently meet or exceed monthly and quarterly enrolment and revenue targets.

Conduct engaging virtual counselling sessions, webinars, and open house events to nurture interest and build trust.

Collaborate with the marketing team to share feedback on lead quality and campaign outcomes.

Maintain accurate records of all leads, interactions, status updates, and conversions.

Stay informed about educational trends, competitor offerings, and internal product updates to stay ahead in conversations.

Required Skills & Competencies:

Exceptional communication skills in English - both written and verbal; multilingual proficiency is a bonus.

Proven ability in sales, persuasion, and relationship-building within a customer-centric environment.

Active listener with a consultative, empathetic approach to addressing concerns and objections.

Hands-on experience with CRM systems, Google Workspace, MS Office, and video conferencing tools like Zoom or Google Meet.

High level of ownership, target orientation, and ability to thrive in a fast-paced environment.