Admissions Counsellor

Company Description:

21K School Education Private Limited is at the forefront of the shift towards online schooling in India. As a pioneer in online-only schooling, we are dedicated to revolutionizing the education sector and providing quality education through digital platforms. Located in Bengaluru, we are committed to creating innovative and engaging learning experiences for students worldwide.

Job Title: Admissions Counsellor

Location: Onsite - (Indiranagar) Bangalore

Experience: 0-5 years

Type: Full-Time

Department: Revenue

Shift timings: Rotational

About the Role:

We are seeking a passionate and performance-driven Admissions Counsellor to join our growing team at our Bangalore office. In this pivotal role, you will serve as the first point of contact for prospective parents and studentsguiding them through the admissions process while showcasing the unique value of our online schooling programs. This is an on-site role where you will actively contribute to enrolment growth and ensure a smooth admissions experience aligned with our educational mission.

Key Responsibilities:

Manage inbound and outbound inquiries via calls, emails, and live chat to engage potential students and parents.

Clearly articulate the school's curriculum, teaching methodology, accreditations, and fee structure to help families make informed decisions.

Understand the educational goals and concerns of each parent/student and recommend suitable academic solutions.

Use CRM tools to track leads, schedule follow-ups, and maximize conversion rates through timely communication.

Guide applicants through each stage of the admission journey, ensuring a seamless and supportive experience.

Consistently meet or exceed monthly and quarterly enrolment and revenue targets.

Conduct engaging virtual counselling sessions, webinars, and open house events to nurture interest and build trust.

Collaborate with the marketing team to share feedback on lead quality and campaign outcomes.

Maintain accurate records of all leads, interactions, status updates, and conversions.

Stay informed about educational trends, competitor offerings, and internal product updates to stay ahead in conversations.

Required Skills & Competencies:

Exceptional communication skills in English - both written and verbal; multilingual proficiency is a bonus.

Proven ability in sales, persuasion, and relationship-building within a customer-centric environment.

Active listener with a consultative, empathetic approach to addressing concerns and objections.

Hands-on experience with CRM systems, Google Workspace, MS Office, and video conferencing tools like Zoom or Google Meet.

High level of ownership, target orientation, and ability to thrive in a fast-paced environment.

Qualifications:

Bachelor's degree in Business, Marketing, Education, or a related field.

0 to 5 years of relevant experience in sales, student admissions, or academic counsellingpreferably in the edtech or education sector.

Prior experience with online or hybrid school models will be an added advantage. Freshers are also welcome to apply.

Interested candidates can also share their resumes at: [Confidential Information]