Admission Counsellor

Job Purpose :

Responsible for probing parents requirements, mapping them with Footprints services, conducting follow-ups with prospective parents, scheduling visits, and facilitating enrollments into Footprints Preschool and Daycare programs. 

Job Description :

Handle incoming calls using Footprints systems and address all queries or concerns of parents in a professional manner.

Effectively communicate Footprints value propositions, programs, and services to prospective parents.

Make outbound calls to leads assigned by the system and pre-qualify them by gathering information about their location, profile, and interests.

Present detailed information about Footprints programs and document all lead-related data accurately in the system.

Schedule and conduct follow-up calls to gauge prospect interest and encourage centre visits for admissions.

Follow up with prospects post-centre visits to assist them with the admission process.

Respond promptly to all incoming calls and WhatsApp messages.

Ensure timely and consistent follow-ups as per business requirements and defined workflows to meet the required targets. 

Minimum Education :

Graduate 

Skills :

Strong written and verbal communication skills.

Active listening and interpersonal skills.

Good computer proficiency.

Hands-on experience with CRM systems.

Familiarity with Dialer tools and call-handling processes. 

Experience :

1 year and above in sales/customer service 

INTERESTED candidates can share their resume at [Confidential Information]