Admission Counsellor

Job Purpose :To follow up with prospective parents, schedule their visits, and facilitate their enrollment into Footprints Preschool and Daycare programs.

Job Description :Handle incoming calls using Footprints systems and address all queries or concerns of parents in a professional manner. Effectively communicate Footprints value propositions, programs, and services to prospective parents. Make outbound calls to leads assigned by the system and pre-qualify them by gathering information about their location, profile, and interests. Present detailed information about Footprints programs and document all lead-related data accurately in the system. Schedule and conduct follow-up calls to gauge prospect interest and encourage centre visits for admissions. Follow up with prospects post-centre visits to assist them with the admission process. Respond promptly to all incoming calls and WhatsApp messages. Ensure timely and consistent follow-ups as per business requirements and defined workflows to meet the required targets.

Minimum Education :Graduate

Skills :Strong written and verbal communication skills. Active listening and interpersonal skills. Good computer proficiency. Hands-on experience with CRM systems. Familiarity with Dialer tools and call-handling processes.

Experience :1 year and above in sales/customer service