Administrator - Service Desk (SD1)

Role Responsibilities:

1. Handle incoming support requests via calls, emails, and chat, providing initial troubleshooting.
2. Record, classify, and prioritize tickets, ensuring timely updates and resolution.
3. Contribute to Knowledge Base with new articles and provide remote troubleshooting support.
4. Monitor ticket status, escalate issues when necessary, and ensure resolution within SLA.

Job Requirements:

1. Any Graduate (Engineering/Science).
2. Strong troubleshooting skills on different versions of Windows OS and desktop applications.
3. Experience with service desk support and basic knowledge of domain setup.
4. Ability to configure and troubleshoot email clients, printers, and copiers locally and remotely.