We are seeking an Accounts Payable (AP) Senior Associate to join our Global Procure-to-Pay (P2P) organization in Hyderabad, India. This individual will be a key player in supporting the invoice exception process and will be critical in driving customer satisfaction across all business units. The ideal candidate will be adept at working in a fast-paced, global matrix environment and will have a strong focus on continuous improvement.
Roles & Responsibilities
- Exception Handling & Customer Support: Serve as a Tier 2 escalation point for Business Process Outsourcing (BPO) resources. You will be responsible for the AP exception handling process and related customer support, ensuring timely and accurate resolution of exceptions to drive customer satisfaction.
- Process Improvement: Conduct regular assessments of helpdesk tickets and AP exceptions to identify root causes and propose solutions. You will work with the team to continuously update and improve helpdesk and exception management playbooks to enhance performance against SLAs.
- Compliance & Reporting: Ensure compliance with internal and external policies, regulations, and laws. You will be accountable for decisions related to customer helpdesk and AP exception escalations.
- Collaboration: Work collaboratively within a global, matrixed environment. You will need a strong customer service focus and a problem-solving attitude to succeed.
Qualifications
- A Master's degree or a Bachelor's degree with 5 years of directly related experience. An Associate's degree with 7 years or a High School Diploma with 10 years of experience is also acceptable.
- A degree in Finance or Accounting is preferred.
- 3+ years of experience in Procure-to-Pay customer support or AP exception handling.
- Experience with ERP systems, particularly SAP, is a must.
- Proficiency in SAP and Excel is required.
- Strong attention to detail, verbal communication, and interpersonal skills.
Soft Skills
- Problem-Solving: Strong problem-solving attitude with the ability to derive root causes and propose effective solutions.
- Customer Focus: A strong customer service mindset with a passion for driving customer satisfaction.
- Teamwork: A team player who can take ownership of assigned activities and work collaboratively within a fast-paced environment.
- Time Management: The ability to multi-task and work within tight timelines with shifting priorities.
