Accounts Payable Senior Associate

Specific responsibilities include, but are not limited to the following:

• Serves as a Tier 2 escalation point for BPO resources.
• Responsible for the AP exception handling process and related customer support.
• Accountable for driving customer satisfaction through timely and accurate resolution of exceptions.
• Ability to work in a global matrix environment that is fast paced with shifting priorities.
• Ability to work proficiently in SAP and Excel.
• Work with team to continually update and improve the customer helpdesk and exception management playbooks in accordance with the other service owners and process owners.
• Support decisions related to customer helpdesk and AP exception escalations.
• Conduct regular assessments of helpdesk tickets and AP exceptions to derive root causes and propose solutions to continuously improve performance against SLAs
• Ensure compliance to internal and external policies, regulations, and laws applicable to the function.

Basic Qualifications

• Master's degree OR
• Bachelor's degree and 5 years of directly related experience OR
• Associate's degree and 7 years of directly related experience OR
• High school diploma / GED and 10 years of directly related experience

Preferred Qualifications

• Degree in Finance, Accounting or closely related field
• 3+ years experience in Procure to Pay customer support / AP exception handling.
• Experience with ERP systems (SAP)
• Strong attention to detail, verbal communication, and interpersonal skills.
• Strong customer service focus while having a problem-solving attitude.
• Ability to multi-task and work within tight timelines.
• Take ownership of assigned activities.
• Be a team player.