Must be comfortable working late hours, as the main geography is the USA.
About OrbitShift
OrbitShift is an AI-led SaaS Product transforming enterprise consultative technology sales. With a top-notch team of leaders from Amazon, McKinsey, IIT, IIM and Stanford, we've raised $8.5M from marquee investors like PeakXV (Sequoia Surge). and Stellaris Venture Partners. We're currently expanding our teams across India & USA.
About the role
We're looking for a rockstar Account Management professional looking to join a dynamic, fast-paced environment, work closely with cross-functional teams, carrying 7+ years experience of handling big-ticket enterprise clients in US and Europe geographies.
Requirements (Skills & Qualifications)
Experience & Education
- An MBA from a top Institute
- 7+ years of experience in account management, client success, or business development
- Proven track record of managing key client accounts and meeting/exceeding revenue or retention goals
Core Competencies
- Strong relationship-building and interpersonal skills; able to engage with senior stakeholders
- Excellent written and verbal communication, with the ability to present complex ideas clearly
- Strategic thinking with the ability to identify growth opportunities within existing accounts
- Strong negotiation and problem-solving abilities
- Data-driven mindset: ability to leverage basic tools to perform data analysis
- High emotional intelligence and ability to handle challenging client situations with diplomacy
- Organized, detail-oriented, and capable of managing multiple accounts simultaneously
- Understanding of the industry, market trends, and client business models
Personal Attributes
- Proactive and self-motivated with a strong sense of ownership
- Customer-first mentality with a focus on long-term relationships
- Team player who can collaborate across sales, marketing, operations, and product teams.
- Resilient under pressure and adaptable to changing priorities
Responsibilities (Key Duties)
Client Relationship Management
- Serve as the primary point of contact for assigned clients, ensuring their needs are met and expectations exceeded
- Develop a deep understanding of each client's business, industry, and strategic goals
- Build long-term relationships to increase client loyalty and retention
- Coordinate with internal teams (product, operations, support) to deliver client satisfaction on time and within scope
- Escalate and resolve issues quickly to maintain trust
- Launch digital and offline marketing campaigns to build trust amongst the captive user base
Account Growth & Revenue
- Identify upsell, cross-sell, and renewal opportunities within existing accounts
- Develop account plans and growth strategies to achieve revenue targets
- Collaborate with sales teams to close expansion deals
Performance Tracking & Reporting
- Track key account metrics such as adoption, usage, engagement, and satisfaction.
- Prepare regular reports and conduct review meetings with clients to demonstrate value
- Use data and feedback to suggest improvements in service delivery.
Strategic Advisory
- Act as a trusted advisor, bringing industry insights and best practices to help clients achieve their goals.
- Anticipate client needs and proactively offer solutions or recommendations.
Internal Collaboration
- Share client feedback with product and leadership teams to influence roadmap decisions.
- Coordinate with marketing for case studies, testimonials, or joint initiatives.
Why choose OrbitShift
- We're a lean team with a flat hierarchy
- Now is the best time to join as we've already cracked the code on a product that customers love, but are early-stage enough offering unparalleled learning opportunities
- High ownership & transparency
- Fast-tracked growth and career progression
- You get to build for and sell to an international enterprise customer base
- Remote work setup & flexible work hours
- Competitive salary & equity
- Health Insurance for employees & their families
*OrbitShift is an equal-opportunity employer. Candidates will not be discriminated against based on race, ethnicity, color, religion, caste, sex, gender identity, sexual orientation, national origin, veteran, or disability status.
