5+ years of experience in client relationship management, account management, or service delivery roles, preferably in the IT services or technology sector for BFSI clients.
Proven track record of successfully managing and growing accounts, with a focus on both relationship building and service delivery excellence.
Experience in managing the delivery of IT services - Applications and /or Infrastructure teams , with a focus on quality assurance, cost management, resource optimization, and profitability.
Strong virtual infrastructure and software knowledge, with an ability to manage complex IT environments.
Excellent understanding and experience of Agile and traditional delivery models.
Relevant certifications such as ITIL V3 and PMP/Prince 2.
Proven leadership skills with examples of upskilling and developing team members to enhance performance.
Capable of leading multi-geography, distributed teams, ensuring cohesive collaboration and alignment across different locations.
Skills & Competencies:
Strong interpersonal and communication skills, with the ability to build trust and influence senior stakeholders within client organizations.
Excellent problem-solving abilities with a focus on service delivery excellence and innovative solutions.
Demonstrated ability to manage service delivery quality and performance while ensuring capacity and resource planning for future demand.
Strong understanding of digital transformation, IT services, and technology trends.
Ability to work effectively in a fast-paced, dynamic environment with cross-functional teams.
Experience in managing costs, resources, and service delivery to meet client expectations and business goals.
