We are looking for a relationship-driven Account Manager who excels at nurturing and growing existing client accounts. Your primary mandate is farming — deepening relationships, identifying upsell and cross-sell opportunities, and ensuring our clients achieve their desired outcomes.
Key Responsibilities
- Own a portfolio of existing enterprise accounts and serve as the primary point of contact
- Develop a deep understanding of each client's business goals, challenges, and success metrics
- Drive account retention by ensuring high engagement, adoption, and satisfaction
- Identify and execute upsell and cross-sell opportunities to grow revenue within the existing account base
- Build and maintain multi-threaded relationships across key stakeholder levels — operations, IT, and leadership
- Conduct regular business reviews (QBRs/EBRs) and track account health metrics
- Act as the voice of the customer internally — collaborate with product, support, and delivery teams
- Forecast account revenue and report on portfolio performance with accuracy
- Resolve escalations promptly and turn challenges into opportunities for trust-building
Requirements
- 5–8 years of experience in account management, customer success, or enterprise sales roles
- Proven experience in account farming and achieving net revenue retention (NRR) targets
- Strong consultative approach with the ability to position value at multiple levels of an organisation
- Excellent relationship-building, negotiation, and stakeholder management skills
- Experience working with Enterprise SaaS products; exposure to DeepTech is a plus
- Proficiency with CRM tools such as Salesforce, HubSpot, or similar
- Ability to thrive in a fast-paced, high-growth environment
Skills: customer success,client retention programs,client relationship management,client services,revenue,account farming,account management,stakeholder management,cxo engagement,enterprise sales
