Lead Analyst

• AI/ML Opportunity Discovery

• Continuously evaluate operational challenges to identify areas where AI/ML can improve outcomes

• Research current AI/ML/LLM capabilities and propose actionable solutions

• Business Analysis

• Meet stakeholders to understand operational challenges and translate them into analytical questions

• Define requirements for intelligent service concepts, including success metrics and data needs

• Data Exploration & Foundation

• Explore operational datasets to find patterns, assess data readiness, and document insights

• Support the development of dashboards and reporting to enable smarter tools

• Intelligence Requirements & Implementation Support

• Collaborate with Data Engineers and Power Platform teams to define, prioritize, and implement AI-powered features

• Develop frameworks for evaluating AI/ML opportunities (feasibility, value, build vs. buy considerations)

• Reporting & Visualization

• Design metrics and dashboards supporting both current decision-making and future AI initiatives

• Communicate findings to technical and non-technical stakeholders

• Continuous Learning & Innovation

• Stay updated on AI/ML/LLM developments and emerging technologies

• Experiment with AI tools and share learnings to improve organizational practices