Role & Responsibilities
- Own end-to-end account lifecycle for assigned clients: onboarding, relationship management, delivery coordination, and renewal.
- Act as the primary client liaisontranslate client hiring needs into delivery plans and collaborate with sourcing, recruitment, and operations teams to meet SLAs.
- Drive revenue growth through retention, upsell and cross-sell of additional services and campaigns within existing accounts.
- Negotiate commercial terms and manage contract renewals, amendments, and statements of work with a focus on margin and client value.
- Maintain accurate pipeline, forecasts, and account health metrics in CRM; escalate risks and propose mitigation plans proactively.
- Deliver regular business reviews, performance reporting, and improvement roadmaps to strengthen client partnerships and drive satisfaction.
Skills & Qualifications
Must-Have
- Account Management
- Client Relationship Management
- Salesforce CRM
- HubSpot CRM
- Contract Negotiation
- Pipeline Management
Preferred
- Zoho CRM
- Billing & Invoicing
- Upselling
Qualifications & Experience
- Proven track record managing client accounts in staffing, recruitment, HR services, or B2B professional services.
- Strong commercial acumen with experience owning renewals, negotiations, and account P&L drivers.
- Comfortable working on-site in India and engaging directly with clients and delivery teams.
Benefits & Culture Highlights
- Fast-paced, high-impact environment with clear ownership and accelerated growth opportunities.
- Collaborative cross-functional teams, regular learning sessions, and meritocratic career progression.
- Competitive compensation with performance-linked incentives and client bonus opportunities.
If you are a proactive, client-focused Account Manager who thrives on driving outcomes and building trusted partnerships, we encourage you to apply.
Skills: hubspot crm,management,contract negotiation,account management,pipeline management,accelerated growth,account manager,client relationship management
