Account Manager

Born in India, Built for the World

Amagi is an Emmy®-winning, agentic industry cloud platform powering the modern video economy. We help media companies unify streaming and broadcast workflows, modernize operations, and maximize monetization—from live remote production and real-time ad decisioning to automated playout and global content syndication.

Trusted by a majority of the world's top 50 listed media companies, Amagi delivers:

• 9,000+ channels across 300+ content distributors
• 500,000+ hours of content processed
• 26 billion+ monetized ad impressions

We power marquee brands including CBS, BBC, Warner Bros. Discovery, NBC, NBA, and DAZN—and the world's biggest events: The Olympics, Super Bowl, The Grammys, and the US Presidential Debate.

Amagi is built on the belief that freedom and happiness are essential for people to do their best work. We call it the Amagi Way: a unique DNA of goodness, purpose, and innovation that shapes how we work, the teams we build, and the impact we want to make together. Over the last two decades, it has been the driving force behind how we have redefined the video economy while contributing to the communities around us. 

Headquartered in Bengaluru, India, and listed on the BSE and NSE, Amagi is a global team of 1,000+ people spread across offices in the Americas, EMEA, and APAC.

To learn more about our impact, we invite you to explore here.

Work Mode                   : Hybrid

Location                        : Bengaluru (Bannerghatta Road)

Role Overview:

We are looking for exceptional people to take a position as a members of our fast-growing Commercial Account Management team that helps Amagi's commercial customers fully utilise Amagi's products and services. This person will be a strategic advisor, a technical consultant and a solution architect, who possesses a mix of technical and business skills to navigate complex accounts, nurture them to grow and close the deals.

The primary responsibility of this role is to own the designated customer account. The account managers must ensure high levels of customer satisfaction and recognition of Amagi's value, with the main objective of driving renewals and additional revenue.

What will you own

• Be the single point of contact for all customer queries. Own the account and make sure the customer gets the best service from Amagi.
• Build and maintain long-term relationships with customer-side decision-makers and product users.
• Proactively solve problems for the customers with a sense of urgency to bring things to a quick resolution.
• Be an active advocate of Amagi's products and capabilities to the customer.
• Cross-sell and up-sell various Amagi Products/services to the customers.
• Drive renewals and growth among our most valuable customers.
• Analyse accounts to identify opportunities for growth as well as risks of churn.
• Maintain a cadence of communicating with customers about their roadmap trends, and identifying, developing and closing deals for both tactical and strategic projects.
• Manage pipeline, build forecasts, and effectively plan the year and achieve the sales targets.
• Provide feedback to the internal teams regarding the product and service improvement.
• Become a Streaming TV | OTT | FAST | Content distribution expert and an industry consultant.
• Be responsible for customer's success and customer happiness.

What are we looking for

• 4+ years in Customer Success, Account Management, or similar customer facing  roles within Internet Publishing, Media & Entertaiment, Broadcast, Streaming TV, OTT or similar industries.
• Previous experiences in technical but customer-facing roles like Solution/Sales Engineer, Customer Engagement Engineer, Technical Account manager.
• Technical background with understanding of digital workflows, video streaming management, distribution, analytics and monetization 
• Experience building and maintaining relationships, while driving engagement and upsells.
• Ability to understand customer business strategy, goals and initiatives to translate these into Amagi's opportunities to strengthen customer relationships..
• Proven ability to operate effectively in a fast-paced, entrepreneurial environment in which cross-functional teamwork and initiative is a must.

Life at Amagi

Amagi is an equal opportunity employer. Our culture is built around four values that show up in how we work every day. 

• Be Vulnerable, Be You. Authenticity is our baseline.
• Goodness Wins. We always lead with integrity.
• Have Fun with Challenges. We see obstacles as opportunities, not roadblocks.
• Think Macro, Do Micro. We dream big but execute with relentless precision.

A Place That Takes Care of You 

We care about you as a whole person, and our offerings reflect that. You and your loved ones have access to comprehensive health insurance and our Employee Assistance Program, which covers mental health counselling, financial and legal guidance, and diet and nutrition support. Our office spaces are naturally lit and ventilated, with nutritious meals available every day. An on-site gym and wellness rooms are available for you to rejuvenate.

We believe good work should transcend building a great product. Our Employee Resource Group gives you a community within the company. Our volunteering programs and community initiatives give you ways to contribute to the world outside of it.