managing cases and workload in Salesforce Service Cloud, software support within SaaS environments, management experience in a technical customer support environment, working cross-functionally, security experience, leading small to medium sized teams, communicating highly technical concepts to a non-technical audience

Delivery Management, Operational Excellence, Sales, Technical Support, Account Management, Vendor Management, People Management

Switchgear Components Assemblies, Product troubleshooting, Technical support for Low Voltage Power Distribution Products, Data analysis skills

Samba, Unix, Vulnerability Management, Windows, Microsoft Sql, Regex, Oracle, Python, Bind, Ssh, Bash, Jira, Apache, Wins, Linux, Iis, Firewalls, API support, Technical support, Network Vulnerability Scanners, Web Application Security Firewall, Salesforce, Active Directory, Packet capture review

SQL Server, T-sql, Hl7, enterprise software support, technical support

tender support , safety compliance , pricing strategy , Technical Sales, Automation, Digitalization, Market Intelligence, Emerging underground mining technologies, Product launches, Customer Presentations, Product positioning, Product management, value selling, Application Engineering, Underground mining methods, Competitive Analysis, Equipment demonstrations

Itil, Printer Support, Servicenow, "Quality Analyst", "Technical Support", "Service Desk", "Call Audit", "Call Monitoring", "QC Tools", "Root Cause Analysis", Rca, Sig sigma, "Outlook Configuration", "Active Directory"

ticketing systems , Network Troubleshooting, System Installation, customer service platforms, Technical support

Incident Response, Threat Intelligence, Qradar, Siem Tools, SOC operations, cybersecurity frameworks, Interpersonal Skills