Quality Analyst - Technical Support
Ghrs Training LLP- Posted 18 days ago
- Over 200 applicants have applied
Job Description
Role: Call Quality Analyst - Technical Support
2+ Years of experience in International BPO - Service Desk
1+ Year of exp as Quality Analyst on papers
Must have Skills :
Service Desk | Technical Support | Microsoft Suite ( outlook / office 365 / Password reset etc)
Active Directory | Servicenow
Call Monitoring & Audit | QC Tools (Fishbone / Pareto Chart / Check Sheet etc ) | RCA | Feedback Delivery
Work Mode : Work From Office (5 Days working, 2 Days rotational off)
Any Graduate
Shift : Night Shift
CTC : Up to 7 LPA
Spotlight
- Office cab/shuttle
Bachelor Of Technology (B.Tech/B.E), Bachelor of Dental Surgery (B.D.S), Bachelor of Homeopathic Medicine and Surgery (BHMS), Bachelor of Science (B.Sc), Bachelors of Law (B.L/L.L.B), Bachelor in General Studies (BGS), Bachelor of Arts (B.A), Bachelor of Applied Science (BAS), Bachelor of Education (B.Ed), Bachelor of Ayurvedic Medicine and Surgery (BAMS), Bachelor of Business Administration (B.B.A), Bachelor of Interdisciplinary Studies, Bachelor of Commerce (B.Com), Bachelor in Hotel Management (B.H.M), Bachelor of Architecture (B.Arch), Bachelor Of Pharmacy (B.Pharm), Bachelor of Music Education (B.M.E.), Bachelor of Social Work (B.S.W), Bachelor of Health Science, Bachelor Of Computer Application (B.C.A), Bachelor of Liberal Arts (BLA/ALB), Bachelor of Music
More Info
Key Skills
"Quality Analyst"
"Technical Support"
"Service Desk"
"Call Audit"
"Call Monitoring"
"QC Tools"
"Root Cause Analysis"
Sig sigma
"Outlook Configuration"
"Active Directory"
About Company
