Ms Excel, Customer Client facing experience, Analytical Skills, L2S process, End-to-end order management process, iOrder to Ca.e Agreements Contracts Quote Management, Problem Solving

voice biometrics , Rest Apis, BigQuery, Node.js, Sentiment Analysis, Python, Cloud Run, Agent Assist, Vertex AI, Conversational AI, Looker, GE4CX, Google Gemini Enterprise for Customer Experience, Data Studio

community management, Proofreading, Content Design, Marketing Data Reporting, Editing

Event Management, digital marketing tools, community building

Education-related awareness or experience, CRM Tools, Sales, Customer Service, basic computer applications

Customer Success, Customer Support Operations, Problem-solving, Automation and AI-led CX initiatives, Customer Experience, Process Improvement

Quality Monitoring Auditing, MS Excel Reporting, Quality reporting dashboards, Process Improvement, QA tools, Root Cause Analysis RCA, Customer Experience Management, Audit frameworks, Coaching Feedback Delivery

Quality, automation, performance governance, process improvement, operational dashboards, SLA productivity, Analytics, quality compliance, Capacity Planning, audit standards, NPS, Productivity, performance trends, Contact Centre Centre of Excellence, Continuous Improvement, operational strategy, CSAT, Inbound Outbound Voice operations, Wfm, Customer Experience, operational governance