ServiceNow Knowledge Management, ServiceNow HRSD, Knowledge governance, Now Assist, Employee Center Pro, AI-enabled HR capabilities

workshop facilitation , User Stories, Jira, Requirements Elicitation, Azure DevOps, Employee Centre, ServiceNow configuration, Lifecycle Events, acceptance criteria, ServiceNow HRSD, Agile tools, Case Management, Stakeholder Management, testing activities

Servicenow, ServiceNow-HRSD, ServiceNow-ITAM, ServiceNow-CSM, ServiceNow-GRC, Technology, Infra_ToolAdministration-ITSM, ServiceNow-ITOM

Servicenow, Automated test scripts, Software testing methodologies

International Recruitment, ServiceNow HRSD, Talent Acquisition