Process Specialist- ServiceNow HRSD

Skills & Qualifications:

• Experience:

o 1-3 years of experience working with ServiceNow HRSD or similar HR service management platforms.

o Knowledge of HR processes and functions, such as onboarding, benefits administration, payroll, and employee inquiries.

• Technical Skills:

o Proficiency in the ServiceNow HRSD module, including knowledge of HR-specific service catalogs, HR cases, and knowledge management.

o Familiarity with ServiceNow workflows, reporting, and task management tools.

o Strong understanding of HR service delivery processes and how they are mapped within ServiceNow.

• Communication Skills:

o Excellent communication skills, both written and verbal, to communicate with employees and HR teams effectively.

o Ability to explain HR processes and ticket statuses to non-technical employees in a clear and professional manner.

• Problem-Solving Skills:

o Strong analytical and troubleshooting skills to categorize, prioritize, and resolve or route HR issues efficiently.

• Organization & Attention to Detail:

o Ability to handle multiple tickets simultaneously while maintaining high attention to detail and accuracy.

o Strong organizational skills to manage and track HR requests from intake to resolution.

• Certifications:

o ServiceNow Certified System Administrator (CSA) or ServiceNow Certified Application Developer (CAD) (preferred, but not required).

o ITIL Foundation certification (preferred).

• HR Knowledge:

o Understanding of HR concepts, including employee lifecycle management, benefits, compensation, and employee relations.