ticketing systems , Automation Tools, Dashboards, CRM platforms, AI-enabled customer support technologies

support tickets, CRM platforms, Live Chat, Customer Support, communication, Customer Experience, Emails

Email Support, Customer Support, Freshdesk

Product Knowledge, zendesk, Problem-solving, CRM Tools, Interpersonal Skills, Salesforce, Time Management, Adaptability, Freshdesk, Written Communication

Written Communication, Email Support, Live Chat Support, Night Shift Flexibility, Team Coordination, Customer Troubleshooting, KPI Awareness, Problem Solving, Time Management, Attention To Detail

Salesforce, zendesk, crm software, Freshdesk

, Servicenow, Jira, Grafana, investigating, B2B SaaS, Troubleshooting, Salesforce, resolving complex technical issues, Product Support

ticketing systems , chat platforms, Email Support, Technical Troubleshooting, CRM Tools