Job Title
Customer Support Executive
Job Summary
We are looking for a Customer Support Executive who is passionate about helping customers and delivering excellent service. The ideal candidate will handle customer inquiries, resolve issues efficiently, and ensure a positive customer experience across various communication channels.
Key Responsibilities
- Respond to customer queries via phone, email, and chat.
- Resolve customer issues promptly and professionally.
- Communicate clearly and effectively with customers.
- Maintain accurate records of customer interactions.
- Escalate complex issues to the appropriate team.
- Provide accurate product and service information.
- Follow up to ensure timely issue resolution.
- Collaborate with internal teams to improve customer satisfaction.
Required Qualifications
- Bachelor's degree or Undergraduate.
- 0 8 years of experience in customer service or a related role.
- Excellent English verbal and written communication skills.
- Strong problem-solving and interpersonal skills.
- Ability to multitask and work in a fast-paced environment.
- Basic computer proficiency and familiarity with CRM software is an advantage.
- Customer-focused attitude with patience and empathy.
Preferred Skills
- Experience with customer support tools such as Zendesk, Freshdesk, Salesforce, or similar CRM platforms.
- Ability to handle difficult customer situations professionally.
- Strong organizational and time management skills.
- Willingness to work flexible shifts, including weekends or holidays if required.
Benefits
- Competitive salary (2.4 - 4.0 LPA)
- Performance-based incentives
- Health insurance (where applicable)
- Paid leave and holidays
- Learning and career development opportunities
Location: Gurugram, Mohali
